I haven’t been to the Magic Kingdom for eight years. The whole genie plus thing got me confused but thanks to Rob as of a week ago. I understood it! Now I understand it’s called multi pass which is much better. Thank you. My question is we are interested in going on The lightning lane rides that you pay for, will there be a refund if the lightning Lane ride itself goes dark? Thank you so much. I love your scouts and especially you Rob. Thank you, Kathleen.
top of page
bottom of page
I have never had a problem getting a refund - Like Craig said - blue umbrellas can help if you are unsure - but Disney really does do the right thing. Have a wonderful trip !
Hi Kathleen! I’m so glad you learned so much in such a short time! I agree, Rob and Erick are excellent teachers! I assume you are asking about the Individual Lightning Lanes (Soon to be known as Lightning Lane Single Pass). In my experience, if a ride isn’t open during the return window I purchased, it has given me a refund (as it should!) I’ve heard some guests have had to go to either Guest Services or to one of the Guest Experience Team members under the blue umbrellas (If you don’t know what I’m referring to, just ask haha.) But absolutely, if you paid for a single ride and it’s not open, you’re entitled to a full refund. Hope you let us know how your trip went! I think the longest I went without a Disney trip is 6 years and that was way too long 😂